Frequently Asked Questions
Everything you need to know about ordering electrical and solar products from Ahmad Electric Store. If your question isn't answered here, contact us and we'll help.
Ordering & Payment
How do I place an order?
Add the products you want to your cart, click Checkout, and enter your name, full delivery address, and a working mobile number. You'll get a confirmation once the order is placed, and our team will call you to confirm before dispatch.
What payment methods do you accept?
We accept Cash on Delivery (COD). You pay the courier in cash when your parcel arrives at your door. No advance payment and no card details are required.
Do I have to pay anything before delivery?
No. You pay nothing until the parcel reaches you. The full amount is collected in cash at the time of delivery.
Which currency are prices in?
All prices on the store are in Pakistani Rupees (PKR) and include no hidden charges. Any delivery charge is shown at checkout before you confirm.
Can I change or cancel my order?
Yes, as long as the parcel hasn't been dispatched. Contact us as soon as possible with your order number and we'll update or cancel it for you.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3 to 5 working days across Pakistan. Remote areas can occasionally take a little longer.
How much is delivery?
Delivery is free on all orders of PKR 3,000 and above. For orders below PKR 3,000, the delivery charge is calculated and shown at checkout before you confirm.
Do you deliver to my city?
We deliver nationwide across Pakistan through our courier partners. If you're unsure about your area, message us with your city and we'll confirm.
Can I track my order?
Yes. Once your parcel is dispatched, we'll share the tracking details so you can follow it until it reaches you.
What if I'm not available when the courier arrives?
The courier will normally attempt delivery again or call you to arrange a suitable time. Please make sure the mobile number on your order is switched on.
Returns & Refunds
Can I return a product?
Yes. You can request a return within 3 days of receiving your order. The item must be unused, in its original packaging, and complete with all accessories.
What if my item arrives damaged or is the wrong product?
Please check your parcel as soon as it arrives and contact us immediately if anything is damaged, faulty, or incorrect. We'll arrange a replacement or refund at no cost to you.
How do refunds work with Cash on Delivery?
Since COD orders are paid in cash, approved refunds are sent back to you by bank transfer or mobile wallet. We'll confirm the details with you once your return has been received and checked.
Which items cannot be returned?
Items that have been installed, wired, cut to length, or used cannot be returned unless they are faulty. Custom or special-order items are also non-returnable.
Products & Warranty
Are your products genuine?
Yes. We supply original branded electrical and solar products sourced through authorised suppliers.
Do your products come with a warranty?
Products are covered by the manufacturer's warranty where the manufacturer provides one. Warranty terms, duration, and claim process are set by the manufacturer and vary by brand and product. Please keep your invoice as proof of purchase.
Can you help me choose the right solar system or product?
Yes. Tell us your load requirement, budget, and where the system will be installed, and we'll recommend a suitable option.
Do you offer bulk or wholesale pricing?
Yes. We supply electricians, contractors, and retailers. Contact us with your item list and quantities for a quotation.
Do you have a physical shop?
Yes. Alongside this online store, we run a physical electrical shop in Mardan.
Still Have a Question?
We're happy to help. Reach us at zahoorahmad98564@gmail.com or call and WhatsApp us on +92 371 2515681. We aim to reply the same working day.