Return and Refund Policy
We want you to love your purchase from Ahmad Electric Store. If something isn't right with your order, we're here to help.
30-Day Guarantee
If your item arrives damaged, defective, incorrect or with missing parts, contact us within 30 days of delivery and we will make it right with a free replacement or a refund.
How to Request a Replacement or Refund
- Email us at support@ahmadelectrical.com within 30 days of delivery.
- Include your order number and clear photos and a short video showing the problem (for example, the damage, the fault, or the wrong item next to its label).
- We review your request within 24 hours (Monday to Friday) and confirm the solution.
In most cases you will not need to send the item back. If we do need it returned, we will tell you exactly how before you ship anything. Items sent back without our approval cannot be accepted.
What We Offer
- Badly damaged, defective or wrong item: full refund or free replacement.
- Minor damage that doesn't affect use: partial refund or replacement.
- Missing parts or accessories: we send the missing part, a replacement, or a partial refund.
- Wrong color or size sent: refund or reshipment of the correct item.
What Is Not Covered
- Change of mind: we do not accept returns or refunds because you no longer want an item or ordered the wrong item, color or size. Please check the product details and ask us any questions before ordering.
- Damage to the outer shipping box only, when the product inside is undamaged.
- Minor cosmetic marks (such as light scratches or loose threads) that don't affect how the product works.
- Items damaged by misuse, accidents or improper installation.
- Orders that cannot be delivered because of an incorrect or incomplete shipping address, or packages that are refused or not collected from the post office.
- Requests made more than 30 days after delivery.
- Gift cards.
- Claims about a product having an unusual smell when it otherwise works as described.
- Packages whose tracking information has been deleted by the carrier or post office.
Lost or Delayed Orders
If your order has not arrived 45 days after it shipped, contact us and we will send a replacement or issue a full refund. If tracking shows your package as delivered but you did not receive it, please check with neighbors and your local post office first. To request a reshipment or refund, you will need to provide a written non-delivery confirmation from your local post office. The carrier investigation can take several weeks. See our Shipping Policy for details.
Order Cancellations
You can cancel your order for a full refund as long as it has not yet been processed for shipping. Please email us as soon as possible, ideally within 12 hours of ordering. Once an order has been processed or shipped, it can no longer be cancelled.
Refunds
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement.
Contact Us
Email: support@ahmadelectrical.com